¿Qué dicen nuestros clientes?

Yvonne Dirkzwager-Hubel dejó una reseña el 26/08/2018

Leuk en goed hotel

Wij hebben een superleuke vakantie gehad. Personeel is heel vriendelijk, hele leuke animatie voor de kinderen. Kamers heel netjes en schoon, prima prijs kwaliteitsverhouding en lekker rustig gelegen. Kleine verbeterpunten: het eten was op zich goed, maar was vaak niet voldoende warm. De wifi viel op 1 telefoontoestel vaak weg bij andere telefoons niet. Wij komen zeker nogmaals terug! We hebben het allemaal heel erg naar ons zin gehad.

Hotel Esmeraldas respondió a esta reseña.

Dear Mrs. Dirkzwager-Hubel, Thank you for choosing MedPlaya Esmeraldas for your stay in Tossa de Mar. We are glad to hear that your enjoyed your stay with us and we highly appreciate your mention to our staff. We are flattered to read your comments and there is nothing more satisfying for us than reading that you will return. Thank you for your confidence and we look forward to welcoming you soon at any MedPlaya Hotels. Best regards, Laura Guest Relations

Peter JACQUES dejó una reseña el 23/08/2018

Very Enjoyable Stay

Very good hotel with friendly staff , spotless hotel with good amenities for children , pool on the small side but didnt get that busy , plenty of sunbeds , food very good and variation everyday , apartment cleaned everyday and fresh bed linen in the week , very enjoyable stay would definately recommend and return

Hotel Esmeraldas respondió a esta reseña.

Dear Mr. Jacques, Thank you for choosing MedPlaya Esmeraldas for your stay in Tossa de Mar and for sharing your views with us. We are glad and at the same time very flattered to receive such very positive comments. Our guests satisfaction is main aim and there is nothing happier than hearing that you would return to stay with us again. Thank you for your confidence and for your recommendation and we look forward to welcoming you soon on your next visit to Tossa de Mar. Best regards, Laura Guest Relations

OLGA GENES PEDROLA dejó una reseña el 19/08/2018

Habitacions muy antiguas

Habitacions mobiliaris cuina electrodomèstics molt vells, shauria de renovar

Hotel Esmeraldas respondió a esta reseña.

Benvolguda Sra GENES, Moltes gràcies per compartir la seva opinió en relació a la seva estada a MedPlaya Esmeraldas. Ens sap greu llegir que els apartaments no han estat a l'alçada de les seves expectatives. Ens agradaria deixar constància que els estudis estan totalment reformats i que els electrodomèstics i els estris de cuina els renovem constantment. Gràcies per la seva confiança i desitgem poder donar-li la benvinguda novament en la seva propera visita a Tossa de Mar. Salutacions, Laura Atenció Client  

Samir M dejó una reseña el 15/08/2018

Relax en rustig hotel

Komen al jaren in Esmeraldas en dat is niet voor niks. Ligging van hotel prima, lekker rustige omgeving en in no time lees 3 -4 minuten wandelen in de hoofdstraat van Tossa. Strand op zo’n kleine 10 minuten wandelen. Rustig hotel, veelal gezinnen, dus geen gek lawaaierig jongeren gedoe. Eten is prima al zou ik lekker Tossa in gaan voor de vele autenthieke restaurantjes die goed betaalbaar zijn. Dagelijks word de kamer schoongemaakt en dagelijks schone handdoeken. Enige minpuntje is de koelkast in de kamer, de deur opent de verkeerde kant op. Hopelijk tot volgend jaar Esmeraldas!

Hotel Esmeraldas respondió a esta reseña.

Dear Mr. Samir M, Thank you for your confidence in MedPlaya Esmeraldas and for sharing your views regarding your recent stay with us. We are pleased to receive your evaluation and we are glad to hear that we were able to meet your expectations. Thank you for mentioning our cleaning service and our good location. Thank you again for choosing MedPlaya Esmeraldas and we look forward to welcoming you again in a near future. Best regards, Laura Guest Relations

David Owen dejó una reseña el 02/08/2018

Holiday July 18

Very nice Hotel

Hotel Esmeraldas respondió a esta reseña.

Thank you for choosing the Hotel Esmeraldas for your recent holiday in Costa Brava, we are pleased that you enjoyed your stay and hope that we will see you again on future occasions Kind regardsGuest Relations Team MedPlaya Hotels

Gorka Saiz abella dejó una reseña el 30/07/2018

volvería sin las comidas

buen apartamento con todo lo necesario, micoondas incluido. el personal muy amable y simpático, sobre todo en el restaurante a la hora de las comidas. la ubicación genial tb a 5min del centro y con supermercado, bares y zonas de columpios xa niños al lado. lo peor la comida....poca variedad y muchas cosas precocinadas q además era lo q peor estaba xq lo que hacían los cocineros estaba muy bueno. volvería a alojarme aqui, aunque no cogería las comidas

Hotel Esmeraldas respondió a esta reseña.

Estimado Sr. Saiz, Muchas gracias por escoger MedPlaya Esmeraldas para su estancia en Tossa de Mar. Nos alegra que el apartamento cumpliera con sus expectativas y agradecemos especialmente su mención al personal del hotel. Sin duda trasladaremos sus amables palabras a todo el equipo. Lamentamos que la comida no haya cumplido plenamente sus expectativas y tomamos nota de ello para trasladarlo al departamento correspondiente. Nuestra prioridad es hacer que su estancia sea lo más agradable posible y nos halaga leer que volvería a alojarse en MedPlaya Esmeraldas. Gracias por su confianza y deseamos poder atenderle de nuevo en su próxima visita a Tossa de Mar. Saludos, Laura Atención Cliente

janire dejó una reseña el 28/07/2018

REPETIREMOS SIN DUDA

DÍAS DE RELAX Y TRANQUILIDAD ABSOLUTA. CON UN TRATO PERSONAL Y SERVICIO FENOMENAL. VOLVEREMOS SIN DUDA. SALUDOS

Hotel Esmeraldas respondió a esta reseña.

Muchas gracias por elegir el Hotel Esmeraldas.   Nos complace saber que disfrutaron de su estancia con nosotros y esperemos verles de nuevo pronto! Saludos cordialesRelaciones Publicas MedPlaya Hotels

Christophe MAMY dejó una reseña el 22/07/2018

Excellent

Excellent accueil et personnel charmant nous recommanderons votre établissement

Hotel Esmeraldas respondió a esta reseña.

Bonjour M. Mamy. Nous vous remercions d'avoir partagé votre expérience concernant votre séjour à MedPlaya Esmeraldas. Nous sommes très contents et flattés de recevoir votre évaluation et de lire vos aimables remarques. Merci de mentionner le personnel et nous vous remercions vraiment de votre recommendation. Merci de votre confiance et nous espérons avoir le plaisir de vous accueillir de nouveau prochainement. Bien à vous, Laura Service Client

Thomas Davy dejó una reseña el 09/07/2018

2018 stay 27th June to 7 July.

The Medplaya hotel Esmeraldas is a lovely place with really friendly staff who are always happy to help. Special mention to the bar food staff especially Juan and Larry. This hotel is not that big and perfect for families up to 4. We were a family of 5 so a bit cramped in the room but we knew that beforehand. Balcony is quite big so gave us that extra space we needed. Half board is the way to go here as there is loads of variety and excellent quality. Could do with better description cards though. Chef made up special deserts and mains for our son who has a nut allergy without us even asking for it ....excellent client service! As noted hotel is not big and has a medium sized pool that is perfect to keep an eye on the younger children and was never packed due to the close proximity of the beach. Nightly entertainment was good with team actively getting children involved. Overall the most relaxed holiday we have had in years. Thanks to all the team!

Hotel Esmeraldas respondió a esta reseña.

Dear Mr. Davy, Thank you for sharing your views regarding your stay at MedPlaya Esmeraldas. We are very flattered to receive your evaluation and there is nothing more rewarding for us that knowing that you had a relaxed holiday with us. Thank you for mentioning our staff and we are glad to hear that your son food needs have been meet.We will forward your kind words to the team.  We appreciate your opinion regarding the description cards of the food and we will pass on your coment into the corresponding department. Thank you for your confidence and we look forward to welcoming you again on your next visit to Tossa de Mar. Best regards, Laura Guest Relations  

PHILOMENA MANNION dejó una reseña el 09/07/2018

Happy Guests

Our second time to stay here. We enjoyed it very much. Everything about Medplaya is excellent. Staff, Food, Location and Entertainment are perfect. Our last visit was in June and we look forward to returning again in August. Staff are 100 everyone of them from Reception to cleaners. We had a minor accident with our child and Juan, Pilo and another lovely lady sorry cannot remember her name went out of their way to help us. We are very grateful for this.

Hotel Esmeraldas respondió a esta reseña.

Dear Mrs. Mannion, Thank you for sharing your views regarding your stay at MedPlaya Esmeraldas. We are very glad to receive your evaluation and there is nothing more satisfying for us than reading that you will return in August. We highly appreciate your confidence in MedPlaya and thank you especially for mentioning the staff. Our main aim is to make your stay as pleasant as possible and we are happy to know that we have meet your expectations. We hope your child is fine and we will forward your kind words to the staff. It will be a pleasure to welcoming you again in August. Best regards, Laura Guest Relations

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