¿Qué dicen nuestros clientes?
Michelle Wayman dejó una reseña el 03/03/2024
Feb 24
Disappointing that the pool and outdoor snack bar were shut, I’m sure children would still have used the pool. Alternative for the snack bar was disappointing. Last day the club card were deactivated so could t go up to the roof bar. Unable to book the transfers either with Benitravel who referred us to Med playa or Med playa who referred us to Benitravel and then suggested that a desktop pc was used rather than the mobile app so missed out on the included transfers without recompense even though both parties were contacted more than once… Overall excellent hotel and facilities.
Hotel Flamingo Oasis respondió a esta reseña. Ver la respuesta.
Hi Michelle, Thank you for sharing your views with us regarding your stay at the Flamingo Oasis. We are pleased that you were happy with the hotel and its facilities. We would like to clarify that the outdoor pool is open, it is however very cold this time of the year so the vast majority of our guests prefer to use the indoor pool. The free transfers can be booked on our website or through the link on your booking confirmation. We have not had any issues with the page so we are not sure why you could not book. As long as the booking is for 6 nights or more and the booking is made more than 48 hours prior to the arrival date, there should not be a problem. Our Call Centre is open Monday-Saturday and our Guest Service Manager team is available Monday-Friday (benidorm@medplaya.com) if our guests need any help. We hope to get the opportunity to welcome you back soon again to the Flamingo Oasis. Kind regards, MedPlaya Hotels Benidorm
Larry Green Catherine Greenslade dejó una reseña el 03/03/2024
Short dtay
Catherine here for 3days while Im here for a fortnight We have no complaints everything as expected Only thing the hotel management could check on ,few staff at breakfast food not very hot at start between 8-8.30.
Hotel Flamingo Oasis respondió a esta reseña. Ver la respuesta.
Hi Larry and Catherine, Thank you for posting your feedback. We are pleased that you had a good stay and we have taken note of your comments. Kind regards, MedPlaya Hotels Benidorm
Sarah Glow dejó una reseña el 01/03/2024
Amazing week at the Flamingo
We were a family of 4 and have just arrived home after another fantastic week at the flamingo oasis. This hotel never disappoints the food choice was very good. And we were very impressed with the evening entertainment. All activities day and night ran to time and the staff give you 100. We can’t wait for our next visit
Hotel Flamingo Oasis respondió a esta reseña. Ver la respuesta.
Hi Sarah, Many thanks for your postive comments. It's lovely to know that you had an enjoyable stay along with your family and that you were impressed with the selection of food and the entertainment offered. We look forward to welcoming you back to the Flamingo Oasis. Kind regards, MedPlaya Hotels Benidorm
William Pressegh dejó una reseña el 28/02/2024
Stay at theOasis
Requested an accessible room but given a standard room 2317. The shower had no rails or supports in it and my wife could not use it. The floor of the shower tray was very slippery when wet and Dangerous. There was no shower mat. I stopped using the shower as I nearly slipped a few times . It needs to be fixed and made safe. Thee food was adequate but not too apertsing. The roast meats were hacked at in lumps by the server. Very few slices. Trying in slicing meat would be worthwhile.
Hotel Flamingo Oasis respondió a esta reseña. Ver la respuesta.
Hi William, Thank you for taking the time to share your views with us. There are unfortunately only 1 room on each Club floor with walk-in showers, all the others have baths. The showers as well as all the baths have an anti slip surface, shall you need a bath mat, the reception can provide this if they are asked. Kind regards, MedPlaya Hotels Benidorm
CAROL MARGARET JOHNSTON dejó una reseña el 27/02/2024
Daughters birthday celebration s
Booked 3 club rooms and well worth paying the bit extra. Hotel is beautiful and spotlessly clean,staff lovely . Entertainment not great so we went to bars opposite hotel. Noise from builders did not bother us at all but then we were on 21st floor.
Hotel Flamingo Oasis respondió a esta reseña. Ver la respuesta.
Hi Carol, We are delighted that you had a great holiday and birthday celebration with us at the Flamingo Oasis. Thank you for posting your review. Kind regards, MedPlaya Hotels Benidorm
LIDIA CARRASCO MORENO dejó una reseña el 27/02/2024
Bastante bien
Era nuestra segunda vez en este hotel la primera nos tocó un piso alto y bueno bien los ruidos en la segunda estábamos en la 602 y 603 y el ruido de los compresores del hotel Meliá de enfrente eran tela marinera lo demás habitaciones personal comida bastante bien deberían plantearse insonorizar las habitaciones que den a esos compresores en el silencio de la noche es una locura lo demás bastante bien
Hotel Flamingo Oasis respondió a esta reseña. Ver la respuesta.
Estimada Lidia, Gracias por escoger el hotel Flamingo Oasis de nuevo para sus vacaciones en Benidorm. Nos complace que haya disfrutado de su estancia en general aunque el ruido de los compresores de otro hotel les haya afectado. Hemos tomado nota de sus comentarios. Esperamos poder darle de nuevo la bienvenida a nuestro hotel y por favor no dude en contactar con el hotel con antelación para pedir una planta más alta. Saludos cordiales, Hoteles MedPlaya Benidorm
MIRIAM GUITIERREZ TRIGUERO dejó una reseña el 27/02/2024
Genial!!!
Nos ha encantado el hotel lo hemos pasado muy bien todo el personal súper agradable te hacen sentir muy bien muy bonito todo el hotel las habitaciones muy cómodas sin duda volveré.solo una cosa negativa la limpieza de la habitación habían barrido solo a medias habías restos de una naranja en el baño y al retirar uno de los sofás para que no se calleran las niñas debajo de el sofá había mucha suciedad e incluso un juguete de un huésped anterior .al tercer día cuando hicieron la habitación nos dejaron un bóxer que no era nuestro debieron encontrarlo debajo de la cama por lo tanto creo que la limpieza es un pelin escasa
Hotel Flamingo Oasis respondió a esta reseña. Ver la respuesta.
Estimada Miriam, Muchas gracias por dejar su reseña sobre el Flamingo Oasis. Hemos compartido sus comentarios con el gerente del hotel así como con la gobernanta y pedimos disculpas por cualquier inconveniente. Nos alegra que estuvo contenta en general y que piensa que todo el personal es muy amable. Saludos cordiales, Hoteles MedPlaya Benidorm
CARLOS INTRIAGO ESTEBAN dejó una reseña el 27/02/2024
Perfecta estancia
Todo ha sido genial y lo hemos disfrutado muchas gracias por la atención recibida Si me permiten un pequeño comentario les diré que el horario final de la piscina cubierta 17.00 h. al ir con nuestra nieta en mi opinión es un poco temprano seria estupendo que fuera a las 19.00 h. Muchas gracias volveremos seguro
Hotel Flamingo Oasis respondió a esta reseña. Ver la respuesta.
Estimado Carlos, Agradecemos sus comentarios y sugerencias. La realimentación de nuestros huéspedes es de suma importancia para nosotros como empresa. Nos alegra que haya pasado una estancia agradable y esperamos verle de nuevo en un futuro cercano. Saludos cordiales, Hoteles MedPlaya Benidorm
Rs dejó una reseña el 26/02/2024
Una gran elección
Habitación con terraza, comida muy buena, café en habitacion. Todo perfecto.
Hotel Flamingo Oasis respondió a esta reseña. Ver la respuesta.
Estimado Rs, Agradecemos su puntuación y sus comentarios. Nos alegra que haya disfrutado de su estadía en el Flamingo Oasis y esperamos poder darle nuevamente la bienvenida a nuestro hotel. Saludos cordiales, Hoteles MedPlaya Benidorm
Jayne Bree dejó una reseña el 26/02/2024
Entertainment has got worse
This hotel is a shadow of its former glory. I have been coming to this hotel for over 12 years and I am debating whether I will continue to. The entertainment is appalling, it is so bad that it is not even advertised outside the piano bar anymore The person responsible has nothing but utter contempt for the guests if he continues to think he is offering a broad selection of entertainment. A quiz and a game show or bingo is not entertainment and the acts that are bought sometimes fail to live up to expectation. Saturday is a huge change over day at the hotel and there is no entertainment in the piano bar. The food also needs sorting, it is still cold, food is no longer replaced quickly and once the advertised meat on the carvery has gone, out comes the slippy am with an orange skin. The current chef who carves the meat is incapable and produces large wedges of meat that you cannot chew. When you ask for it to be cut thinner, it is clear that the ability to do this is not there or its too much effort. I also think that leaving a huge knife unattended by the carvery section is very dangerous. The old system of having it manned constantly is better as it does not dry up and can be cut to customer tastes. The selection of hams and pate only turn up on the gala night, if you can still call it that as the drink is no longer offered. I also upgraded to the gold wrist band and had to ask for the safe for the room and ask about the premium snacks. This should not be plural, as the upgraded snack was a choice of three options , of which you can have one and it is clear the staff are unhappy about it. It took 2 days to be offered the snacks and that was after I pointed this out. Vaping is not tackled in the hotel and I witnessed lots vaping at their seats in all the venues. There was also a very unpleasant incident where my daughter witnessed a man walking round, later in the night, in reception with no pants on, this in my opinion is indecent exposure. Sadly, overall the quality of food and the poor entertainment is ruining this hotel which holds so many good memories. I think the cost cutting exercises will affect the type of client the hotel wants to attract.
Hotel Flamingo Oasis respondió a esta reseña. Ver la respuesta.
Hi Jayne, Thank you for providing valuable feedback that contributes to our ongoing improvements. We apologise for any shortcomings in meeting your expectations. Our hotel offers a diverse entertainment program throughout the day and night, catering to families and couples with various activities and shows. We acknowledge there is always room for improvement, and we are actively working to enhance our offerings, including food, drinks, and services. Your input is valuable, and we hope to welcome you back to a more satisfying experience in the future. Kind regards, MedPlaya Hotels Benidorm