Hotel Riudor

Great place, been twice now and booked to go back in may

Medplaya Guest Relations Benidorm: Hello Antony, Thank you for submitting your review with regards to your stay here at the Hotel Riudor. We are delighted to learn that you found everything to be great and we look forward to welcome you back in May. Thank you for choosing the Riudor and the Medplaya Hotels for your Benidorm holidays.   Kind regards, Medplaya Guest Relations Benidorm    

This was our 3rd stay to the riudor and I left feeling happy . The staff are all cheery and helpful ,the food was to our liking and next year we will be in the new club rooms which look amazing . The gala night is superb with great food . We enjoyed the September fest to celebrate 50 years of med playa it was a fabulous day with great entertainment the staff and entertainers worked so hard from start to finish plus I won a free 3 night stay for 2 . The pool area is my only negative point as the tiles are loose and need some maintenance and an upgrade ..Other than that I love this hotel and will be returning next year

Medplaya Guest Relations Benidorm: Hello Dawn, Thank you for submitting your review with regards to your stay at the Hotel Riudor. We are delighted to learn that you had a wonderful time here with us. It is very encouraging to read that the food was to your liking and that you found the entertainment to be great, the staff helpful and the Club rooms to look amazing. We thank you for all of your feedback. We look forward to welcome you back next year to the Riudor!   Kind regards, Medplaya Guest Relations Benidorm  

el personal excelente,camareros de diez

Medplaya Guest Relations Benidorm: Estimada Alicia, Gracias por tomarse el tiempo a dejarnos una reseña sobre su estancia aquí en el hotel Riudor.Nos alegra saber el trato del personal fue excelente. Esperemos darle la bienvenida de nuevo a Riudor para futuras vacaciones. Un saludo cordial, Medplaya Relaciones Públicas Benidorm

Me and my wife came here for the second time and its great we really loved stopping here food was great rooms was great and staff where great we met some real nice people

Medplaya Guest Relations Benidorm: Hello Jamie, Thank you for submitting your review with regards to your second visit to the hotel Riudor. We are delighted to learn that you had a wonderful time here with us and that you found the food, the rooms and the staff to be great.   We hope to welcome you back for a third visit to the Riudor.   Kind regards, Medplaya Guest Relations Benidorm

Todo genial. La ubicacion buenisima y el personal muy amable. Las instalaciones muy cuidadas y el buffet con mucha variedad. Quizas cambiaria el horario de las comidas para q fuera mas amplio.

Medplaya Guest Relations Benidorm: Estimada Isabel, Muchas gracias por tomarse el tiempo a comentar sobre su estancia en el Riudor.Nos alegra saber que todo fue genial durante su estancia aquí y que la comida fue a su agrado. Es bueno saber que encontró la ubicación del Hotel buenísima y que el trato recibido por parte del personal ha sido muy amable.  Esperamos volver a darle la bienvenida de nuevo al hotel Riudor. Un saludo cordial,Medplaya Relaciones Públicas Benidorm

El hotel, extraordinario, el personal del hotel excelente, la comida muy bien, contraté el Todo Incluido, el cual es una de las discrepancias de mi estancia, por el motivo del coste de ciertas bebidas con la mitad del importe de la misma, así como la de los helados, sobre todo los dieteticos, una persona que fue conmigo era diabético. Otra queja, si se puede llamar así es el tema de la animación del hotel, creo que se debería pensar algo más en el personal español que pasa sus vacaviones en este hotel.Gracias.

Medplaya Guest Relations Benidorm: Estimado Juan, Muchas gracias por tomarse el tiempo a dejarnos una reseña sobre su estancia en el hotel Riudor.La opinión de nuestros huéspedes es muy importante para nosotros ya que nos ayuda a mejorar y agradecemos sus comentarios.Nos alegra mucho que usted encontró el Hotel extraordinario y que el trato del personal fue excelente. Esperamos que tuvo una estancia agradable con nosotros y que disfrutó de sus vacaciones en Benidorm.  Esperamos tener la oportunidad de darle la bienvenida de nuevo al hotel Riudor en el futuro.   Saludos cordiales, Medplaya Relaciones Públicas Benidorm

Aunque el hotel no tiene culpa,la playa es horrible,tiene peligro de torceduras de pie

Medplaya Guest Relations Benidorm: Estimada Maria Esther, Gracias por tomarse el tiempo a dejarnos una reseña sobre su estancia aquí en el hotel Riudor. Esperemos darle la bienvenida de nuevo a Riudor y a nuestros Hoteles de Medplaya. Un saludo cordial, Medplaya Relaciones Públicas Benidorm

Es recomendable para un verdadero descanso, tranquilo, con amabilidad y profesionalidad. Sin olvidarnos de la cercanía de la playa y los lugares de óseo . A mejorar el aforo en la piscina y las actividades programadas. Repitiéremos

Medplaya Guest Relations Benidorm: Estimado DANILO MICHEL, Muchas gracias por tomarse el tiempo a comentar sobre su estancia en el Riudor.Nos alegra saber que han disfrutado de sus vacaciones con nosotros, gracias por sus comentarios ya que nos ayuda mejorar. Es bueno saber que encontró la ubicación del Hotel ideal y que el trato recibido por parte del personal ha sido amable y profesional.  Esperamos volver a darle la bienvenida de nuevo al hotel Riudor. Un saludo cordial,Medplaya Relaciones Publicas Benidorm

Todo perfecto personal muy amable sobre todo en el comedor Abrahan las comida buenisima las habitaciones muy bien la ubicación muy bien volveremos a ir

Medplaya Guest Relations Benidorm: Estimada Ana, Gracias por tomarse el tiempo a dejarnos una reseña sobre su estancia aquí en el hotel Riudor.Nos alegra mucho saber que la comida fue a su agrado, la ubicación del Hotel y la habitacion estuvieron muy bién y que el trato recibido por parte del personal fue muy amable. Esperemos darle la bienvenida de nuevo a Riudor para futuras vacaciones en Benidorm. Un saludo cordial, Medplaya Relaciones Públicas Benidorm

We checked in at 22:20pm on Saturday 15th July and the male receptionist made us wait until he made a lengthy phone-call to someone to check if we had paid!!! Embarrassing!! We had all the confirmation documentation and hotel voucher printed off and had already given it to him. I had booked a Club Superior room and requested a corner room no overlooking the Black Chicken as we are aged 65 & 72 years old at time of booking in October 2016. I know from experience that requests cannot be guaranteed but as we were celebrating our anniversary while on holiday I wanted it to be special. I did check with Medplaya customer service by email 23 times and 3 days before our check in date to ask if our request was successful. On checking in there was another couple beside us waiting to check in too. I asked the receptionist if we had a corner room but he said there was none available. But 20 mins later when speaking to the couple who booked in after us they told us they got a corner room that wasnt overlooking the Black Chicken and they did not request this when they booked their holiday!! So obviously there was a corner room available as we checked in before them. The only thing I can think of to explain this is that this other couple told the receptionist, while we were checking in, that they had stayed at the hotel twice before. So maybe favouritism was the deciding factor. We paid £980 for our 9 night half board stay while they paid £888 for all-inclusive for a 10 night duration of stay. I know the cost is not under your control but this lead to even more disappointment for me. Our air-conditioning wasnt working either and the security guard checked it also. We had to go without air-conditioning for 2 nights before it was fixed and it was extremely uncomfortable . I never ever write reviews as it never resolves or benefits anyone but the first night of my holiday was spent in tears and disappointment and I got a bad impression of the Riudor and reception staff. I hope you can understand this and YES -maybe- I would try your hotel again in the future and pray I would be lucky with the same request - a corner room away from the Black Chicken!!! Sincere Regards Rosemary Tennyson Mrs

Medplaya Guest Relations Benidorm: Hello Rosemary, Thank you for submitting your review with regards to your recent stay at the hotel Riudor. Our aim is for all of our guests to have a fantastic time while staying here with us and we are very disappointed to learn that that was not your case.  At the hotel Riudor the reception work very hard to allocate our guests as requested. If they cannot asign you the requested room on arrival they always try and change you as soon as one comes available. All of the rooms gets allocated the day before your arrival day, so the receptionist do not asign rooms during check-in. You requested a corner room overlooking the pool and were given the room next door, overlooking the pool, we are sorry that was not to your satisfaction.  We apologise for the inconvenience experienced with the air conditioning not working well. We hope you will consider returning to the hotel Riudor and if you do please let us know so we can make sure you have the most enjoyable stay here with us. We hope you enjoyed our lovely Benidorm.   Kind regards, Medplaya Guest Relations Benidorm